We design our service to provide as many of the comforts of home as possible, creating a welcoming environment where people can settle in, relax and leave everything to us – all day, every day.
We’re excited about what we do. We listen, engage and communicate to ensure we know what’s important to our customers. With our experience and knowledge, we’re confident we can design and deliver a service to suit any purpose.
Our holistic approach to service delivery means we focus on all aspects of village life.
- Catering and food services: fresh food cooked on site daily, balanced menu plans, healthy eating options, event management and experienced, motivated staff
- Village and project management: carefully selected, inducted and trained employees, quality assured operating systems and procedures, and strategic support mechanisms
- Accommodation management: village occupancy, room cleaning and inventory, admin support and maintenance
- Housekeeping, janitorial and cleaning: multiple cleaning procedures, comprehensive training system, tailored laundering service and work safety guidelines; a complete mine site cleaning solution is also offered
- Facilities management: asset management, preventative maintenance, statutory maintenance, reactive maintenance and utility servicing; a full reporting suite is available
- Ground maintenance: grounds keeping, gardening to suit seasons and locations, and documented safe work procedures
- Waste management: strategies to reduce packaging material, recycling programs to reduce landfill and onsite waste reduction control systems; compliant with ISO 14001:2004
- Tavern and retail: safe and monitored environment, comprehensively trained staff with required certificates, assistance in expediting the licensing process, and planning, conducting and promoting social events
- Health and lifestyle services: our RISE health and lifestyle program provides diet, fitness and social programs that inspire, motivate and educate residents to a healthier lifestyle
- Specialised services: these include security, transportation, airport management, paramedic and first aid.