The Cater Care Way

Our business is defined by the quality of food we serve and the experience we give our clients and customers

The Cater Care Way describes our commitment to do our best, every day. These standards guide our client and customer interactions and build on our core values: care, pride and community.

Our Values

CARE PRIDE COMMUNITY

Our Food

Fresh food, every time.

Looks good, tastes good.

Classic and contemporary.

Our food offer

Our Service

We do the right things at the right time. We take pride in everything we do.

We listen and communicate openly at all times.

We are proactive, adaptive and solutions focused.

Markets we service

Our People

We empower and support our people to care and to deliver their best, every day.

Meet our team

Service Delivery Excellence Awards

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ABOUT CATER CARE

Cater Care provides contract catering, accommodation management and facility management services to sectors across Australia.

Our business is flexible, responsive, caring and 100% Australian owned. We’re proud to offer the very best in hospitality services, with every product and service we offer specifically tailored to the needs of the individual client.

We listen, communicate and engage with our clients to find out what’s important to them. Thanks to our years of experience, knowledge and expertise, we’re very confident we can supply any service required, anywhere… and we’ll do it well!

Number of current operating sites:

Number of [aged care] meals delivered daily:

Number of team members across Australia:

SAFETY, HEALTH, ENVIRONMENT

We support our people so that they can succeed. Success for safety, health and the environment (SHE) means completing a day without injury, maintaining 100 per cent capacity to work and contributing positively to the environment.

At Cater Care, we:

  • adapt to local conditions on every site
  • develop customised Site SHE Management Plans that comply with client, government and our own requirements
  • recognise the need for flexibility in day to day tasks, and embrace the concept of adaptive safety
  • invest in continual improvement, encourage innovative thinking and are open minded so we can make our systems
    better.

Our SHE management system is certified to AS/NZS 4801 and ISO 14001.

CORPORATE SOCIAL RESPONSIBILITY

It’s important to us that we care for and give back to the communities in which we operate. Our goal is to enhance the lives of people within our communities, both internal (residents, staff) and external (local communities), and this is reflected in our core values.

Caring in the Community

THRIVE MENTAL WELLBEING PROGRAM

In order to create a strong and successful work environment, the health and wellbeing of staff is crucial. This is why the Thrive mental wellbeing program has been developed, and it will further support Cater Care’s vision of, and commitment to, positive mental health in the workplace. The collaboration with mental health specialist provider, Happiness Co, will only strengthen this position and ensure our employees can maintain a proactive and preemptive approach to mental wellbeing.

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INDIGENOUS PARTNERSHIPS

Our values of care, pride and community include a desire to help the Indigenous communities in our sphere of operations. We aim to contribute to ‘closing the gap’ between Indigenous and non-Indigenous Australians.

We genuinely care for the communities in which we live and work in. This requires developing knowledge of our people and creating an inclusive culture that respects these communities.

Sharing our business knowledge and expertise with Indigenous people helps build their capabilities. It fosters meaningful employment, supports professional growth and encourages development of business opportunities.

Our Reconciliation Action Plan (RAP) recognises that reconciliation needs a better understanding of the past and how this affects the lives of Indigenous people today. This is reflected in our Action Plan.

We’re committed to creating a working environment where reconciliation takes place on an everyday basis.

Download our Reconciliation Action Plan 2021–2023 here.

Indigenous Engagement

Our initial RAP gave us a rich learning experience that demonstrated the need to continue building our organisational capability to work with Indigenous people, businesses, and communities.

My Pathway

Our collaboration with My Pathway is helping to create job opportunities at a major mining project in Queensland.

The initiative shares business knowledge and expertise and increases employment opportunities for local Indigenous trainee candidates. It includes a contextualised training package that covers potential jobs and practical work experience.

This program has drawn interest from international, national, and local businesses.

Abundance

Abundance Produce Australia is a wholly-owned Australian Indigenous company established in 2015 by Phil Matera (Noongar people), supplying fresh produce, processed foods, ready to eat foods and quarantine services.

It became obvious that our companies share a vision to provide customers with quality, fresh food in remote locations, and increase Indigenous employment opportunities. So, we work together to build on our mutual commitments every day – providing meaningful, sustainable employment and assisting other Indigenous businesses to be a part of our supply chains.

Bromus

Bromus Pty Ltd is the creation of Ngadju siblings Donna and Adrian Schultz. This Traditional Owner business, based in Norseman WA, offers mine site services, cleaning, security, and airport reporting officer duties.

After many years of working across the government and mining sectors, Donna and Adrian’s company is helping to generate sustainable change and long-term job opportunities. We proudly support a partnership with Bromus.

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