The Cater Care Way

Our business is defined by the quality of food we serve and the experience we give our clients and customers

The Cater Care Way describes our commitment to do our best, every day. These standards guide our client and customer interactions and build on our core values: care, pride and community.

Our Values

CARE PRIDE COMMUNITY

Our Food

Fresh food, every time.

Looks good, tastes good.

Classic and contemporary.

Our food offer

Our Service

We do the right things at the right time. We take pride in everything we do.

We listen and communicate openly at all times.

We are proactive, adaptive and solutions focused.

Markets we service

Our People

We empower and support our people to care and to deliver their best, every day.

Meet our team

ABOUT CATER CARE

Cater Care provides contract catering, accommodation management and facility management services to sectors across Australia.

 

Our business is flexible, responsive, caring and 100% Australian owned. We’re proud to offer the very best in hospitality services, with every product and service we offer specifically tailored to the needs of the individual client.

We listen, communicate and engage with our clients to find out what’s important to them. Thanks to our years of experience, knowledge and expertise, we’re very confident we can supply any service required, anywhere… and we’ll do it well!

Number of current operating sites:

60

Number of [aged care] meals delivered daily:

5120

Number of team members across Australia:

860

60

5120

860

SAFETY, HEALTH, ENVIRONMENT

We support our people so that they can succeed. Success for safety, health and the environment (SHE) means completing a day without injury, maintaining 100 per cent capacity to work and contributing positively to the environment.

At Cater Care, we:

  • adapt to local conditions on every site
  • develop customised Site SHE Management Plans that comply with client, government and our own requirements
  • recognise the need for flexibility in day to day tasks, and embrace the concept of adaptive safety
  • invest in continual improvement, encourage innovative thinking and are open minded so we can make our systems
    better.

Our SHE management system is certified to AS/NZS 4801 and ISO 14001.

 

CORPORATE SOCIAL RESPONSIBILITY

It’s important to us that we care for and give back to the communities in which we operate. Our goal is to enhance the lives of people within our communities, both internal (residents, staff) and external (local communities), and this is reflected in our core values.

Here are a few examples of activities we support.

Care

OzHarvest – CEO Cookoff

OzHarvest collects quality excess food from more than 2000 commercial outlets, then delivers it direct and free of charge to more than 800 charities. Read more.

The Lunch to Leave No-one Behind

We sponsored this fundraising event, which aimed to raise awareness and fight mental health issues faced by remote workers and people in Indigenous communities. Read more.

Uniting

We work closely with Uniting and support them in areas that align with our values (care, pride, community) to positively affect the lives of people experiencing disadvantage. Read more.

Pride

Education

We proudly sponsor the Griffith University Safety Science Lab; an important centre for thought leadership in safety practice.

Scholarships and Grants

Aside from providing catering at university and TAFE campuses across Australia, we also give annual scholarships to outstanding students. We offer grants to those who want to study in major town centres, to encourage young adults in remote communities to further their education.

Safety

We support the Safety Institute of Australia in developing the knowledge, skills and shared learning of safety professionals. Read more.

Community

Aboriginal Training Program – WEIPA

Our collaboration with My Pathway is helping to create job opportunities at a major mining project in Weipa, Queensland. We assisted in delivering practical components of a six-week course to 18 graduates. Read more.

Doreen Binge Training Centre LAUNCH

Jangga represents several Traditional Owner Groups that, together with their Alliance partners, have developed an operational training village that will provide tailored training opportunities. We contributed to development and delivery of this project.

Business Development – Nguku Partnership

Our relationship with Nguku, the Kariyarra Traditional Owner Group from the Port Hedland region of WA, delivers industrial cleaning services to local port and rail operations. Creating local employment and assisting in business capacity helps build commercial knowledge for Kariyarra people. This partnership includes a Management Committee where we discuss mutual obligations and provide an open process for reporting and strategic business development.

INDIGENOUS PARTNERSHIPS

Our values of care, pride and community include a desire to help the Indigenous communities in our sphere of operations. We aim to contribute to ‘closing the gap’ between Indigenous and non-Indigenous Australians.

We genuinely care for the communities in which we live and work in. This requires developing knowledge of our people and creating an inclusive culture that respects these communities.

Sharing our business knowledge and expertise with Indigenous people helps build their capabilities. It fosters meaningful employment, supports professional growth and encourages development of business opportunities.

Our Reconciliation Action Plan (RAP) recognises that reconciliation needs a better understanding of the past and how this affects the lives of Indigenous people today. This is reflected in our Action Plan.

We’re committed to creating a working environment where reconciliation takes place on an everyday basis.

Download our Reconciliation Action Plan 2017–2019 here.

Indigenous Engagement

Our initial RAP gave us a rich learning experience that demonstrated the need to continue building our organisational capability to work with Indigenous people, businesses, and communities.

Nguku JV

Our relationship with Nguku, the Kariyarra Traditional Owner Group from the Port Hedland region of WA, delivers industrial cleaning services to local port and rail operations. Creating local employment and assisting with business capacity helps build commercial knowledge for Kariyarra people.

 

My Pathway

Our collaboration with My Pathway is helping to create job opportunities at a major mining project in Queensland.

The initiative shares business knowledge and expertise and increases employment opportunities for local Indigenous trainee candidates. It includes a contextualised training package that covers potential jobs and practical work experience.

This program has drawn interest from international, national, and local businesses.

Abundance

Abundance Produce Australia is a wholly-owned Australian Indigenous company established in 2015 by Gerard and Phil Matera (Noongar people), supplying fresh produce, processed foods, ready to eat foods and quarantine services.

It became obvious that our companies share a vision to provide customers with quality, fresh food in remote locations, and increase Indigenous employment opportunities. So, we work together to build on our mutual commitments every day – providing meaningful, sustainable employment and assisting other Indigenous businesses to be a part of our supply chains.

Bromus

Bromus Pty Ltd is the creation of Ngadju siblings Donna and Adrian Schultz. This Traditional Owner business, based in Norseman WA, offers mine site services, cleaning, security, and airport reporting officer duties.

After many years of working across the government and mining sectors, Donna and Adrian’s company is helping to generate sustainable change and long-term job opportunities. We proudly support a partnership with Bromus.

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